Information Technology Support/Lead

Location: Hybrid - 1 day in NYC office/staff meetings (Tues or Weds), 4 days remotely monitoring all business hours

Hours: 15 hours per week

Responsibilities:

· Take ownership of all internal and external tech-related tasks

· Run security monitoring of 8 desktops (2 virtual)

· Monitor website for WordPress updates and perform website updates as needed (profiles, pictures, content)

· Manage a combined online training platform, ensuring it functions smoothly and efficiently

· Onboard new team members by guiding them through the tech setup process and providing necessary training

· Make small edits on website/platform as required

· Work with programmers or contracting agencies for large site changes

· Conduct testing and engage the team in testing initiatives

· Take ownership of resolving any tech-related issues that arise

· Coordinate quarterly trainings, manage the training portal, and facilitate email communications regarding site access

· Manage the procurement of new equipment/computers for the office

· Familiarity with technology such as Office 365 and Smart Sheet

Qualifications:

· Proven experience in IT or tech-related roles

· Strong problem-solving skills and ability to take initiative

· Excellent communication and teamwork abilities

· Proficiency in Office 365 and other relevant software/tools

· Prior experience with website management, WordPress, and online training platforms is mandatory

· Ability to work independently and remotely while still maintaining high productivity