Customer Support Engineer

Salary Range: $80,000 to $120,000

Location: New York or Chicago (Remote)

Working Model: Remote

Our client, a dynamic player in the HealthTech sector, is seeking a skilled Customer Support Engineer to join their team remotely in either New York or Chicago.

This role presents an exciting opportunity to lead technical implementation and support initiatives for a diverse range of customers and stakeholders.

The Customer Support Engineer will play a pivotal role in technical implementation projects, serving as the go-to expert for customer onboarding and support. They will handle Tier 2 technical support tickets, collaborating closely with engineering teams to ensure timely resolutions. Additionally, this role involves spearheading process improvements, managing projects, and staying abreast of product developments to effectively communicate with clients.

The Customer Support Engineer will:

Lead technical implementation efforts for new and expanding customers.

Provide Tier 2 technical support, troubleshooting code-related issues proficiently.

Drive process improvements and streamline workflows for enhanced efficiency.

Coordinate with internal teams to deliver high-quality client projects.

Develop a deep understanding of products/services to effectively support clients.

Essential Skills:

3+ years in a similar role within the Tech sector

Proficiency in SQL and Python

Strong project management skills with the ability to lead multiple stakeholders.

Excellent communication skills to convey technical concepts effectively.

Proactive problem-solving abilities and a customer-centric approach.

Benefits:

Competitive salary range of $80,000 to $120,000.

Remote working model, offering flexibility and work-life balance.

Opportunity to work with cutting-edge technology in the SaaS/HealthTech space.

Professional development and growth opportunities within a rapidly expanding company.

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favorable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.