Client Success Manager

Are you looking to take the next step in your career in a company with strong teamwork values, a friendly and welcoming culture, and plenty of room for advancement? Keytel Systems takes pride in providing innovative, top-tier outsourced IT services and creating an efficient, empowered, and friendly working environment. We’re looking for a Client Success Manager who wants to grow along with us.

What you’ll do:

Understand Keytel’s services and offerings and connect them to client technology needs

Establish long term, thriving relationships with clients

Communicate with clients about their business goals and technology needs

Communicate client needs to the team

Client business reviews to discuss metrics, upcoming changes, contract renewals, issues, etc.

Recommend products and services that will help clients and generate sales

Address customer concerns to ensure satisfaction before, during, and after incident resolution

Skills you’ll need:

Previous experience in a client account management, account executive, or similar role

Excellent oral and written communication

Professional presentation - ability to project confidence and expertise

Patience and diplomacy - conflict resolution and reasoning skills

Willingness to pivot - “interruptions” are par for the course

Ability to communicate with technical staff and non-technical end users

Executive level understanding of hardware, software, and problem-solving methods to ensure our techs know how to help your clients

Self-motivated team player with ability to work autonomously

Compensation/Benefits

Salary range 60-80k per year, scalable based upon experience.

Healthcare, retirement plan, paid time off, semi-flexible schedule, and bonuses for met goals

Tuition reimbursement and professional development assistance

Ready to Apply?

Prioritized consideration will be given to candidates who get a head start on our application process through our online portal here: