Audio Visual Technician

IntePros is seeking an A/V Support Technician for our innovative client within the healthcare software training industry. This position requires 5 days per week on-site in the King of Prussia, PA area. The ideal candidate will be responsible for the communication and coordination with customers and other departments that involve troubleshooting, service, repairs, equipment maintenance, and support upgrades. The ideal candidate must have a strong desire to leverage their technical critical thinking, and administrative and communication skills to maintain the highest product and service.

Essential A/V Support Technician Functions:

Process and resolve Zendesk tickets in the production queue according to the company's SLA

Work with clients to gather all the pertinent information to assess the situation

Schedule service calls for troubleshooting/service/repair of hardware

Create service documentation and provide to the scheduled technician and the client

Support the on-site technician

Complete and upload the service documentation

Maintain the production queue to ensure the client is being kept up to date; tickets updated daily

Request necessary hardware for repair from Procurement

Process RMA on site when possible, or once defective device is retuned to company

A/V Support Technician Skills and Abilities:

Knowledge of computer applications such as Windows Operating Systems, Windows Server, enterprise web and client applications and Microsoft Office Suite, A/V and IT systems integration, networking, Microsoft servers, IT infrastructures

Knowledge of Creston, BIAMP, DSP audio

Ability to read and interpret wiring diagrams, system design drawings and architectural drawings

Client-friendly attitude, strong customer service skills

Ability to provide excellent support through all phases of the service cycle, i.e. documenting, monitoring and tracking issues to ensure timely resolution

A/V Support Technician Education and Experience:

AVIXA CTS certification preferred or required within six months of employment.

IT and networking technology background required, Cisco switches preferred

1-3 years related experience in Audio-Visual systems installation in commercial and/or CCTV

Crestron control systems experience preferred

BIAMP programming experience preferred

Must have a valid driver's license

Experience with installations and project management

Experience with service calls

Experience with Zendesk ticketing system.