Platform Manager - MS Teams

***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a M365 Service Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years’ experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc.

Responsibilities:

Provide leadership in establishing robust M365 service administration protocols

Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc

Continually develops the processes and policies for provisioning

Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem

Promotes optimal useability of M365 services

Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people

Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve

Works closely with the Security team, prioritizing safety of the firm's systems and content

Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations

Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization

Provides level three support for functional requests relating to M365 collaboration services

Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm’s culture of continuous improvement

Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues

Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity

Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time

Qualifications

Bachelor's degree in Computer Science or a related field.

5+ years of M365 product experience

Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization

In depth knowledge of SharePoint Online and Microsoft Teams is required

Holistic knowledge of the M365 Suite is required

Knowledge of Intapp Workspaces is helpful

PowerShell Scripting

Proven change management skills

M365 certification, such as MS Teams Specialist, SPO Admin and or Development