Temp to Hire or Permanent Technical Operations Manager

Temp to Hire Technical Operation Manager

Location: Troy, MI or REMOTE

Hybrid if in Troy / Remote -must travel to Troy when required.

SUMMARY

The Technical Operations Manager will manage/lead Endpoint team members in implementing, managing, and maintaining the Company’s endpoints including PC’s, printers, phones (handsets and software based), video conferencing and other collaboration tools, site servers, and mobile devices as well as the underlying technologies used by the Company to manage these devices such as M365, Active Directory (AD), AD Group Policy, Azure AD, InTune, and InTune MDM. Additionally, the Technical Operations Manager should have a strong working knowledge of and experience with VoIP technology including handsets and softphones as well as a basic understanding of QoS in a networked environment.

The Technical Operations Manager will also manage, collaborate with, and direct the activities of vendors in support of the Company’s endpoint ecosystem and ensure that their services and products are achieving Company goals and meeting mutually accepted expectations as outlined in the agreements and contracts through which such vendor relationships are based. The ideal candidate will be detail oriented with a strong understanding of and demonstrated experience designing, implementing, and maintaining Endpoint populations, especially PC’s and mobile devices. They should also have previous experience managing these environments for compliance and security requirements and leveraging automation in testing, deploying, securing and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with and lead members of the endpoint team in conducting oversight of both the technical and functional/strategic needs of Champion Home’s Endpoint ecosystem including automation and orchestration, active management, repair, and replacement.

Participate in project design / implementation milestone activities, design sessions and on-call support as needed.

Contribute and direct endpoint provisioning and distribution activities and post-implementation warranty support activities as needed to ensure the continued and uninterrupted productivity of the user population.

Design and utilize automated deployment processes for endpoint software, software updates, operating system patches, endpoint security software, and firmware updates as mandated by both established schedules (for non-critical updates) and unscheduled actions in response to critical security vulnerabilities.

Identify the need for and ensure the creation, testing, and leveling of knowledgebase articles related to endpoint use and endpoint support processes.

Identify and inform IT leadership of technical training required or recommended for Endpoint Engineering team members as well as themselves.

Participate in incident management processes, driving service restoration, and learning from past issues with critical Endpoint technology and work to prevent problem recurrence.

Facilitate technical support of end-users in cooperation with the Level 1-3 help desk support and fellow Champion IT team members.

Process incoming IT accounts payable invoices and work with IT and accounting leadership to ensure service continuity.

Produce reports both standard and scheduled as well as upon request of IT leadership detailing and analyzing information regarding the endpoint population.

REQUIRED QUALIFICATIONS

Bachelor’s degree in information systems, Computer Science, a related field of study - or - equivalent real-world experience in the following:

6+ years of experience in PC and server management, troubleshooting and maintenance both on-prem and remote.

4+ years of experience deploying and maintaining endpoint management solutions such as InTune, WSUS, SCCM or other endpoint management solutions built upon transferrable skills.

1+ years of experience with multi-function printing technology including personal and workgroup printers and scanners.

2+ years of experience with VoIP technology including handsets and soft phones.

2+ years of experience with Microsoft Active Directory and Group Policy administration

Team leader or small-team supervisory experience

Technical Knowledge and Skills

Personal Characteristics

Excellent written and verbal communication skills: ability to communicate with staff of all skill levels, ability to speak clearly and persuasively in positive or negative situations, write clearly and informatively in various formats.

Working knowledge of and experience with using scripting languages to achieve endpoint, active directory, and azure management goals, especially in PowerShell, wscript, VBScript, cscript and cmd batch processing.

Business-focused, team-oriented self-starter.

Strong motivation, good organizational skills.

Demonstrates a reliable, dependable, and trustworthy work ethic.

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and conducting independent lab exercises.

NICE TO HAVE CERTS:

A+, Network+, Server+ certification

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Identity and Access Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Microsoft 365 Certified: Enterprise Administrator Expert