Learning Management System Administrator

The Learning Management Systems (LMS) Administrator

Summary

• Provide technical leadership in the support of the learning management system (LMS)

• Responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions for Clinical Management CRO personnel

• Interface with the business to support the learning needs of the organization

• Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS

• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements

• Acquires and maintains knowledge of current technology as it applies to LMS software and systems

• Maintains procedures and policies to ensure the security and integrity of systems/networks

• Writes and maintains technical procedures and policy documentation

• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives

• Creates and updates resources to train and support learners on how to use the technology for online and professional development

User Management:

• Creates user logins as needed and assigns user permissions

• Creates and manages user structures including the creation of user groups and learning cohorts

• Manages course enrollment including progress tracking

Course Management:

• Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources

• Works with the appropriate departments to manage the course asset library

• Populates course information and assigns learners

• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports

• Creates and manages the overall course structure and sets up course programs based on specifications

• Manages tracking of course revisions and history

• Builds online assessments and evaluations in LMS for courses

Troubleshooting:

• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.

• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.

Qualifications/Experience:

• 5+ years experience as an LMS administrator or in similar position

• Coursework and/or certifications relating to learning management system administration preferred

Required Skills Include:

• Advanced recent ComplianceWire experience a must

• Technical skills including troubleshooting, and understanding of directory, file structures, and systems

• Ability to problem solve, prioritize and multi-task

• Ability to collaborate with others at all levels of the organization as well as vendors

• Ability to be flexible and dynamic, open to change and work in an ambiguous environment

• Customer service skills, responsive attitude

• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

• Intermediate Microsoft Excel skills

• Intermediate Microsoft Teams skills

• Some project management experience

Preferred Skills Include:

• Experience with ComplianceWire data upload tools

• Experience with pharmaceutical study training management