Network Operations Center Analyst

Position: NOC Technician/Analyst (EVENING Shift)

Location: Tampa, FL (Downtown Tampa)

Duration: 6 month Contract to Hire

SHIFT: Monday-Friday ~ 1:00pm to 10:00pm EST

Desired Skillset:

1-3+ years in technical support

Experience working in a Data Center

Experience with running cables/cabling, racking/stacking servers, putting gear into racks, and decommissioning equipment

Experience with Managed Services companies

Familiar with various networking fundamentals related to routers, switches, LAN, WAN

Prior experience in a Network Operations Center/Data Center environment is desirable

Troubleshooting shooting skills

Proficient with word processing and spreadsheet software, Internet software and email.

Ability to learn billing software systems and access online support/tools.

Bonus Experience:

Prior experience in a Network Operations Center/Data Center environment is desirable

knowledge of RF signals and HFC networks

MS Office, internet software, e-mail communication, ICOMs billing system preferred.

Experience or exposure to Virtualization (VMware, Zerto, OR Veeam)

An understanding or ability to learn of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment.

Daily Responsibilities:

Will be working in the data center and will need help with anything and everything that goes along with managing a data center – including: cabling, racking, stacking, setting up computers, installations, operating hand trucks, unboxing, decommissioning and packing items up, shelf assemble, building out the storage room.

Respond to alerts, incident tickets and email requests presented to Network Operations

Work as first level escalation for NOC 1

Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed

Perform daily routines and tasks as required

Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures

Accurately document all issue details in appropriate ticket or notification tools

Assist in communication and notification of major events to internal teams

Assist with modification and creation of standard operating procedures

Ensure appropriate communication occurs between shifts

Additional duties and responsibilities as required