Delivery Program Manager

YOUR CONTRIBUTION:

This is a senior-level professional responsible for overseeing and managing multiple projects within a program

Focus on strategic planning, coordination, and alignment of projects to achieve overarching organizational goals

Responsible for the successful planning, execution, and delivery of multiple projects within a program

Strategic thinking, effective communication, and collaboration with cross-functional teams to ensure that individual projects align with the overall program goals and organizational objectives

Develop and articulate the strategic objectives and goals of the program, creating and maintaining a comprehensive program plan that outlines the interdependencies of individual projects and aligns program objectives with the broader organizational strategy

Oversee/manage multiple projects concurrently within the program, prioritizing projects based on organizational priorities and resource availability and ensuring that each project aligns with the program's strategic goals and contributes to overall success

Build and maintain relationships with key stakeholders, including executives, project sponsors, and team members by communicating effectively to ensure alignment on program objectives and progress, addressing concerns and providing regular updates on program status

Work closely with department heads and project managers to allocate resources effectively across projects, optimizing resource utilization to maximize efficiency and productivity and ensuring that project teams have the necessary skills and tools to succeed

Identify, assess, and manage risks and issues at the program level, develop strategies to mitigate risks and resolve issues promptly and implement a proactive approach to risk management to prevent potential roadblocks

Establish and enforce quality standards and governance processes across all projects by monitoring project deliverables to ensure they meet established quality criteria and by implementing program-level governance processes

Develop and maintain program performance metrics and key performance indicators (KPIs), analyze data to identify trends, challenges, and areas for improvement and generate regular reports for stakeholders on program progress and outcomes

Ensure that each project within the program is successfully closed, and deliverables are accepted this includes conducting program evaluations, identifying opportunities for improvement and preparing comprehensive program closure reports for stakeholders

YOUR EXPERTISE:

Customer-Centric – Focus efforts to ensure internal and external customers thrive

Communication and Persuasion – Possess solid communication and persuasion skills essential to success in this position. You will represent the Digital IT group effectively and employ negotiation skills that build organizational consensus around a specific course of action while identifying communication barriers and taking action to facilitate mutual understanding.

Technical Expertise – Understand all IT functions, cloud technologies, and services in use, and become familiar with the current direction in the infrastructure market

Simplistic Agility – Foster simplicity and agility to focus on what adds value while resolving issues

Global Perspective – Ability to successfully operate in a global IT organization bringing perspective to daily work while leveraging relationships, expertise, and opportunities across borders taking the company’s strategy and priorities into consideration.

Accountability – Take initiative and assume personal accountability and ownership for goals, outcomes, and deadlines holding others accountable for achieving individual and organizational objectives.

Analysis – Possess critical thinking ability and deal systematically with input from a variety of sources to suggest alternative approaches to unfamiliar situations or concepts, as well as strong analytical skills, including an understanding of business economics and financial resources.

YOUR CREDENTIALS:

Bachelor’s degree in project management, Information Technology or a related field, business administration, or a related field, Master's degree is a plus

10 years of experience in IT project and program management, with a proven track record of successful program delivery

Project Management Professional (PMP) or Program Management Professional (PgMP) certification is highly desirable

Demonstrated success in leading and delivering complex IT and digital programs with multiple projects

Strong leadership, strategic planning, and organizational skills

Excellent communication and interpersonal skills

Required to work minimum of 3 days per week in office with occasional travel, as required by program needs

Ability to work outside of regular business hours to meet program deadlines