Executive Director

STATEMENT OF JOB:

The Executive Director shall have full responsibility for the operation and management of the community and all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.

Responsibilities include but are not limited to:

Human Resources:

Oversee all hiring practices to ensure that the facility complies with local, state, and federal laws

Approve all hires and terminations

Ensure that staff is hired within budgetary guidelines

Oversee an effective orientation and in-service training program in compliance with company guidelines

Oversee an effective employee recognition program in compliance with company guidelines

Seek out and utilize community resources and support services, such as behavioral health providers, home health agencies, and professional senior service groups, to enhance resident care

Demonstrate good customer service and a "Harmony Attitude" at all times

Oversee a weekend manager-on-duty program

Staff Meetings:

Oversee Daily Stand-Up Meeting (15 minutes) to include brief updates from each department head on the day's events/needs

Oversee Weekly department head meeting (Once per month this meeting is devoted to safety issues)

Oversee monthly full-staff meetings to include employee recognition and in-service training

Conduct one-on-one meetings with department heads as needed

Conduct weekly in-house care plan meetings with HCC, CNA/Med Tech, and Dietary rep to identify resident changes and update ISPs if necessary

Financial Management:

Participate in the preparation of the community budget

Train all department heads on maintaining a budget by utilizing budget spend down sheets and oversee budgetary compliance in each department

Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed

Maintain oversight of all financial monitoring tools/reports review with appropriate personnel

Lead approval process for all contracts for any services in the community

Approve and initial all A/P invoices

Review daily staffing tool to ensure that hourly staffing is within budget

Review A/R each month and ensure appropriate follow-up for all delinquent accounts

Regulatory Issues:

Comply with all local/state/federal regulations and stay aware of relevant changes and updates

Plan for and manage the survey process and prepare all plans for correction

Maintain good relations with Local/State regulatory agencies

Participate in industry organizations to stay abreast of local/state/federal issues/trends

Risk Management:

Oversee the completion of all risk assessments and necessary family and physician communication for at-risk residents

Oversee corporate and state compliance with incident reporting guidelines

Ensure all staff, residents, and visitors follow established safety regulations including fire safety/prevention, smoking regulations, infection control, etc.

Marketing:

Maintain or exceed budgeted occupancy

Oversee the development and implementation of the marketing plan:

Co-chair the marketing team and participate in all meetings

Ensure successful use of all marketing tracking systems

Review all marketing reports

Make at least three outreach referral contacts weekly and attend local networking groups monthly

Conduct marketing tours to prospects as needed

Resident and Family Relations:

Sustain good resident relations through daily visits; monitor resident and family morale

Oversee monthly Resident Council Meetings

Oversee Resident and Family Grievance Process

Oversee the resident move-in process to ensure a smooth transition for all new residents and their families

Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned

Oversee Family Email Program

Oversee community/family events

Coordinate discharge planning with resident/family/HCC and marketing

Ensure enforcement of the Resident Bill of Rights

Environment/Physical Plant:

Make daily rounds to ensure that the building is clean and furniture is placed appropriately

Oversee the routine and preventative maintenance programs

Oversee Capital Improvement projects as needed

Conduct weekly community walk-throughs with Maintenance Director

Requirements:

Bachelor's degree with a minimum of 3 years experience working as an Executive Director

Must hold a current administrative license for the state in which the position is located

Demonstrated success managing all aspects of senior community operations

Strong sales leadership

Ability to build relationships with community groups that will help grow census

Strong customer service skills with the ability to problem-solve

Ability to lead a management team and promote staff development

Demonstrated record of financial management proficiency

Ability to prioritize and manage multiple projects simultaneously

Thorough knowledge of state/federal regulations

To ensure timely response to community emergencies on weekends or after hours, the Executive Director must live within a thirty (30) mile radius of their assigned community.

Ability to work flexible hours including evenings and weekends

Must be able to lift, carry, and push up to 25lbs