Senior Technical Developer

Job Title: Senior Technical Support Engineer

This is a temporary role through Magnit Global supporting one of the world’s leading technology companies.

This is a HYBRID role - in office x2-x3 per week

Orlando, FL - San Diego, CA or Santa Clara, CA

Work Authorization : Green Card, US Citizen, Any Valid work visa (Only on W2)

Preferred years of experience : 4+ Years

Travel Required : No travel required

Shift timings: 9 AM to 5 PM

Role Overview: Senior Technical Support Engineer

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Developer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Skills & Experience:

4+ years’ experience as a Developer or Database Administrator role

Applied experience with JavaScript, required

Demonstrated ability to troubleshoot difficult technical issues

Working knowledge of the components in a web applications stack

Experience writing and debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in scripting languages - JavaScript, Python, Unix Shell, etc.

Experience with relational databases (e.g. MySQL, Oracle)

Experience with OS - Linux, Unix, Windows

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems

Proven ability to maintain a professional demeanor when handling complex user issues

Demonstrated ability to perform under pressure

Preferred Skills:

A fundamental understanding of ITSM, ITIL, or CMDB

Deep understanding of JavaScript.

Advanced MySQL experience

Experience in debugging source code

Proficient with Linux commands

Experience

Bachelor’s degree: Computer Science or equivalent area of study