Python Developer

5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)

2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.

Experience in AWS Lex & Lambda for development of ChatBot

4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience

4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python

Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc

Experience integrating with CRM apps including SalesForce and ServiceNow is a plus

Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.

Agile knowledge with SAFe or NWOW framework is preferred

Experience involving digital transformation activities in large organization is a plus

Bachelor’s in computer science or related fields