Customer Support Specialist

Job Title: Customer Support Specialist

Location: Chennai, Tamil Nadu

Job Type: Full-Time

Department: Customer Service

Reports to: Customer Support Manager

Job Overview: As a Customer Support Specialist, you will be the frontline communicator with our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will be an experienced communicator capable of handling multiple languages and providing high-quality service. This role requires fluency in Hindi, English, and Tamil to cater for our diverse customer base.

Requirements

Responsibilities:

Handle customer inquiries via phone, email, or live chat, providing clear and concise information in Hindi, English, and Tamil.

Resolve customer issues and complaints with patience and empathy on time.

Track and document all interactions and steps taken towards resolution.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Collaborate with other team members and departments to provide exceptional customer service and meet company goals.

Maintain up-to-date knowledge of company products, services, and policies.

Identify and suggest improvements on processes and techniques to enhance the customer service and efficiency of the team.

Benefits

Qualifications:

Prior experience in a customer support role.

Proficiency in Hindi, English, and Tamil.

Strong problem-solving skills and attention to detail.

Excellent interpersonal and communication skills.

Ability to handle stressful situations and dissatisfied customers professionally.

Basic technical skills, including familiarity with help desk software and CRM systems.

Skills:

Strong verbal and written communication skills in multiple languages.

High emotional intelligence and the ability to empathize with others.

Efficient in multitasking and managing time effectively.

Proactive in identifying and resolving problems.

Team-oriented and capable of working in a fast-paced environment