Business Excellence Lead

Overall responsibility:

Developing & leading the implementation of an integrated Customer Excellence strategy for Austrian Janssen organization, driving our people & processes to ensure first-in-class business support and to increase competitiveness & effectiveness throughout the organization.

Detailed Responsibilities:

• Managing and developing the Business Excellence team & assures that business-relevant high-quality services are provided to the Commercial & Medical Affairs teams

• Anticipating and identifying new business requirements through close collaboration with Commercial & Medical Affairs teams and ensuring respective execution by the Business Excellence team

• Optimization of existing insights tools and systems & implementation of new data-based services to provide the best sources for information and reports generation

• Overseeing the design & adaption of performance dashboards and reports which empower for better decision making

• Driving accountability, collaboration, effective decision-making and empowerment to the lowest level possible

• Shaping the strategy that will enable the business to leverage digital as key channel of customer interaction and partner with ESO teams and/or other countries to find synergies.

• Accountable for full compliance and activities of the team with laws, J&J regulations and HCBI principles. Role models J&J Credo.

Functional:

• Master’s degree in Business Management, Nature Sciences or related field

• Minimum 5-8 years of experience working in Business Operations, Business Insights, Sales and/or Commercial or similar

• Broad hands-on experience in the following areas: Business Insights, Advanced Analytics, Multichannel Marketing, Field Force Effectiveness, Field coaching, Project mgmt.

• Demonstrated track record in implementing digital projects, delivering multiple business-relevant services & solutions, solving problems, improving processes and building/managing high performing teams

• Sound understanding of the pharmaceutical industry, market dynamics, core therapeutic areas & state-of-the-art analytics & tools

• Project and Change Management Skills

• Fluency in English and German required

• Excellent communication & presentation skills

Personal:

• Advanced business acumen (result driven) and strategic thinking

• Strong analytical thinking capability and ability to translate insights into business recommendations.

• Strong communication and influencing skills.

• Positive dissatisfaction and aspiration to beat the odds

• Customer centricity, strong problem-solving mindset and interpersonal & influencing skills

• Strong teamwork and collaboration skills with demonstrated ability to develop and use collaborative relationship

• High learning agility and open mindset for change

• Demonstrated track record in pharmaceutical sales and marketing and in leading teams

Travel: