Technology Analyst / Help Desk

Job Description

The End User Analyst's role is to provide a point of contact for end users to receive support within the organization's desktop computing environment. The position will be staffed full time at our client’s great location in Roseville, CA. You will assist users with their daily technology support requests. The position requires great communication skills and the ability to learn through experience. This position is Monday-Friday from 8AM to 5PM with a mandatory 1 hour lunch. You will have the opportunity for overtime if desired.

Responsibilities:

•Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.

•Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.

•Track inventory and purchase desktop hardware and related products.

•Collaborate with client manager and Tier 2 IT support to fix advanced issues.

•Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.

•Proactively tests new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.

•Assists Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.

•Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems

•Consistently produces trouble tickets and resolutions documentation of all work processes.

-Twice a month trips to San Francisco to assist with onsite work.

Requirements:

•Proficient in using Microsoft Windows operating systems including Windows 10, 11. Experience with mobile operating systems, Apple iOS and Android.

•Hands-on hardware troubleshooting experience.

•Ability to listen and understand issues from the end-user, communicate resolution and then deliver support to the end user.

•3+ years in a customer service role.

•Excellent communication skills -- verbal, written and presentation.

•Reliable transportation to office locations in Northern California.

•Excellent critical thinking and analytical problem solving skills. Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.

•Ability to collaborate and communicate with team members, clients and other areas of IT

•Ability to communicate complex information into user-friendly terms.

•Ability to produce a quality of work that is of a consistently high standard.

•Ability to schedule priorities, document, and stay on task with deadlines.

If you think this opportunity would be a good fit, please send us your details!Company Description

Sparksta LLC is a growing managed service provider that specializes in helping our clients deploy leading edge secure data environments while providing first class technology support to local staff.