Field Service Technician

Job Description

Do you enjoy finding creative solutions to problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you.

Ronco is seeking a highly motivated Field Service Technician to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.

Accountabilities

Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems

Effectively work with customer's IT staff to troubleshoot network-integrated systems

Professionally interface with customers to convey system status information

Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments

Responsible for performing agreed-upon preventive maintenance on systems

Provide effective "on-call" support

Acquire technical certifications as needed for the job

Requirements for Success

Associate degree or equivalent work experience

Minimum of 2 years low voltage experience

Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge

Ability to read schematics and interpret signal flow through circuits

Excellent communication skills, both written and verbal

Ability to read and interpret blueprints

Maintain industry-recognized technology credential(s)

Maintain a clean driving record

Why Choose Us

In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?

This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Ronco is a drug-free workplace. Employment is subject to passing a drug test.

We are an Equal Opportunity/Affirmative Action EmployerCompany Description

Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.