Customer Service Specialist

Job Description

The ideal candidate is a self-starter who has great energy, excellent verbal and written communication skills, and is able to prioritize and handle multiple tasks in a demanding work environment. We are searching for a highly motivated individual who is articulate, professional, engaging, and possesses excellent interpersonal skills.

Responsibilities:

Provide excellent customer service to current and prospective clients

Answer phone calls as they are received and if applicable, respond to voicemails in a timely manner

Manage a shared email inbox – ensuring that all email inquiries are responded to in a timely manner

Log and track all verbal and written communication

Explain complex concepts in a clear and concise way

Participate in weekly customer service meetings to stay up to date on processes, procedures, messaging, and enrollments

Complete weekly homework to keep skills and knowledge of our clients and products strong

Present client webinars to up to 5000 people

Potential to participate in in-person meetings or benefit fairs

Requirements:

Bachelor’s degree or post high school education

Ideally 3-5 years of relevant experience

Proven track record of providing excellent customer service and presentation skills

Superior verbal and written communication skills executed internally and externally

Must possess exceptional organizational and time management skills

Superior problem-solving and conflict resolutions skills

Ability to work accurately and meet deadlines with frequent interruptions

Dynamic, ambitious and able to work well independently and within a team environment

Must be proficient with MS Word, Excel, Outlook, and PowerPoint; Salesforce and Sharepoint are a plus

Company Description

LTC Solutions is a national brokerage firm headquartered in Redmond, WA specializing in long term care as an employee benefit.