DM/ AM CQA

Responsibilities & Key Deliverables

#To MONITOR & CONTROL WARRANTY INDEX (RPH & Cost per tractor) thru daily follow-up and feedback (Hands on experience in SAP & Warranty claims handling).

#To have excellent Data Analytical skills equivalent (Six Sigma Green Belt certification added advantage) & strong expertise in MS Excel with hands-on experience on Formula's & macro building, Graphs and good command over Minitab software.

# In depth Knowledge & Inspection of Warranty part, Failure analysis of Hydraulics & Transmission aggregate related components. Knowledge of Functional system of Tractor. Good part level knowledge of Engine & other Tractor parts.

# Keen to learn & deploy new generation analysis tools like Power BI, use of Minitab & Reliablity module for Life calculations.

# Analysis warranty data and update the status on each failed part. If the new concern reported and Post modified case reported, then re-open concern, Prepare warranty failed part data and the failure trend.

# Well conversant with field visits for failure analysis, complaints resolution, Farm Implements application study, Benchmarking and have good understanding of different field implements & useage.

# Co-ordination with different departments and suppliers for field failure and customer complaints analysis, corrective action & projects planning.

# Familiar with drawing study, Inspection techniques and Inspection tools.

Preferred Industries

Automobile

Education Qualification

BE / B Tech, Mechanical / Manufacturing / Production Engg

General Experience

5-8 Years

THE CANDIDATE SHOULD HAVE HAD WORKED IN WARRANTY

• Should have knowledge about ISO /TS systems

• Should have knowledge about PPAP,Kaizens, Pokeyoke & 5S

KNOWLEDGE OF SPC, QC TOOLS

Problem solving & data analytical skills ; Application of advanced QC Tools ; Inspection & Auditing skills ; Part level knowledge.

Critical Experience

System Generated Core Skills

7 QC Tools

Analytical Thinking

Auditing

Communication Skills

ISO TS 16949 - Quality Management

Presentation Skills

Production Part Approval Process (PPAP)

Statistical Process Control (SPC)

Quality Control

System Generated Secondary Skills