Administrative Assistant

The Administrative Assistant will partner with our Sales Team Members by assisting them in assigned tasks related to performance of their sales duties. Must be personable, demonstrate initiative, and have strong time management and organizational skills with attention to detail and the ability to work in a fast paced, high volume, time sensitive environment.

Duties

Ability to multitask and manage time sensitive request.

Support the Sales Team Members by executing assigned duties per their request that is approved by management such as:

Respond to email and phone inquiries in a professional and courteous manner.

Explain product details and answer product related questions from real estate agents and contract holders.

Target marketing campaign assistance.

Schedule meetings, appointments, and/or presentations with brokers.

Send Welcome and Thank You emails or handwritten notes to real estate agents and brokers.

Provide online registration, ordering, marketing tools training to real estate agents.

Make outbound calls to real estate agents and transaction coordinators confirming warranty order details.

Perform other duties as assigned.

Requirements

High school diploma or GED

Experience

Two or more years of experience in a customer facing role.

Capable of maintaining professionalism and composure under pressure.

Proficient in MS Office - Word, Excel.

Attention to detail and problem-solving skills.

Ability to prioritize and meet deadlines.

Strong organizational skills and sound judgement.

Self-starter with ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

Excellent phone skills with the ability to cold call as needed.

Understanding of social media including Facebook, LinkedIn, Twitter, etc.

Strong interpersonal, written, and oral communication skills.

Basic knowledge of the real estate transaction process helpful.

Home warranty experience a plus.

Personal commitment to punctuality and attendance.

Ability to use company CRM database.

Bilingual is a plus.

Additional Information

This position operates in a clerical office setting. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The role routinely uses standard office equipment such as computers, phones, photocopiers, and mail equipment.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.

Full Time