Collection Specialist - Remove Work

Job Description

Fantastic Opportunity with Great Pay, Signing Bonus, and Remote Work!

Rare opportunity with a great company full of long-term employees. Currently looking to expand staffing to those open to a long term career opportunity with above industry average pay structures.

We are looking for a Collections Representative to join our team! Unlimited earning potential. Base Pay plus uncapped performance pay. Additional base pay for qualified Bilingual (Spanish/English) applicants.

Our Collections Representatives are responsible for working in a goal driven inbound and outbound collections call center. Collections Representatives work with consumers to help educate them on their account status and options available based on their financial situation. Representatives collect on delinquent and past due balances by finding payment solutions that best meet our customers' needs. We will train candidates with no prior experience when the candidate possesses a positive attitude, self-motivation, and a willingness to learn. We offer the option to work remotely after successfully completing onsite training.

Essential Duties:

Make outbound and take inbound calls

Process patient payments, set up payment plans, and discuss Payment Assistance eligibility

Effectively negotiate payment on delinquent accounts

Maintain queue of accounts achieving minimum production and quality standards

Provide sincere financial consultation and realistic solutions

Thoroughly document consumer interactions

Act in accordance with federal and state collection laws

Follow established company policies, procedures, and training guidelines

Achieve daily and monthly goals

Preserve confidentiality and security of sensitive information

Qualifications:

Dependable, respectful, professional work ethic

Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette

Exceptional documentation skills with the ability to be clear and concise

General PC and keyboard knowledge including the ability to simultaneously talk and type

Demonstrated problem resolution skills with the ability to seek support to effectively solve problems

Bilingual in English and Spanish preferred

Experience with medical billing, customer service, or call center is a plus

High school diploma or equivalent degree

Due to the nature of the business you must be able to pass a criminal background check

We Offer:

Compensation Package Including Guaranteed Base Pay Plus Bonuses for Achieving Set Goals and unlimited Monthly Commission potential

Above industry average earning potential

No Late Nights or Weekends

Paid Holidays and Vacations

Retirement plan

A safe supportive and inclusive work environment

HRA (Health Reimbursement Arrangement)

Flexible scheduling during business hours

Paid training

Casual dress

Great Work/Life Balance

Monthly Incentives (For those that are competitive in nature)

Signing Bonus payable to employees who successfully complete the 90-day introductory period.

Company Description

Headquartered in a southwest suburb of the Twin Cities, we are a team of compassionate, experienced professionals who passionately believe in helping people resolve their financial challenges. Creditor Advocates assists hundreds of Midwest businesses in the recovery and management of their accounts receivable and pride ourselves in offering an ethical and honest solution. Our team is dedicated to finding solutions that benefit individuals, families, our business partners, and our communities.