Inside Sales Representative

Job Description

Summary

The Inside Sales Representative gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas. The daily functions include prospecting, qualifying, disqualifying, and selling products across multiple applications to prospective and current customers across the region.

Duties and Responsibilities

Customer Base Management

Engage in cold-call prospecting with current customers to nurture client relationships and to create new opportunities

Follow up with customers to determine the status of open quotes and report findings to the Branch Manager.

Reply to quotes promptly and enter them into P21 for accurate tracking

Expedite orders and ensure customer’s quoted date is met.

Address and resolve any customer issues and complaints promptly and notify management and/or Outside Sales Rep if circumstances escalate.

Research customer demographics and keep management informed of customer needs, buying trends, and market conditions

Process cancellations or changes in sales orders appropriately and communicate to related departments as required.

Interface with Shipping and Vendors to ensure delivery commitment to clients is met.

Communicate and help resolve payment and credit issues with the Accounts Receivable Representative if needed.

Update customer contact information in P21’s Contact Management System and notify the outside sales representative of any changes with existing customer information and new customers in the CRM platform.

Participate in the “On-Call” rotation (this includes lunch hour, after-hours, and weekends)

Ask probing and discovering questions when receiving a quote from a customer to ensure the best options to receive an order are presented.

Business Creation & Growth

Build and maintain a healthy pipeline of qualified sales opportunities

Identify and close inside sales (e.g. Up-selling) opportunities with existing customers to achieve assigned objectives while ensuring regular and effective communication

Continuously identify and develop opportunities utilizing inbound/outbound calls for customer development and revenue growth.

Collaborate with Team Manager to determine essential strategic approaches for sales.

Attend sales meetings concerning sales targets or forecasts, skill-building, and professional development meetings.

Participate in ad-hoc sales campaigns and programs to help generate new prospects/opportunities.

A follow-up report is required on the Outside Salesman’s weekly call report

Additional Responsibilities

Assist other co-workers as needed

Record all missed opportunities and submit them to the Branch Manager

Delegate order entry, sourcing, filing, and expediting to Sales Assistant, clearly communicating urgency when needed.

Must be able to begin working promptly at 7:45 AM and stay after 5:00 P.M. as needed until promised quotes/orders are completed.

Occasional travel

Knowledge, Skills, and Abilities

Energetic, self-starter with the ability to adapt to change in a highly dynamic work environment

Outstanding written and verbal communication, presentation, and time management skills

Microsoft Office proficiency

Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture

Ability to initiate, establish, and nurture meaningful business relationships over the phone.

Develop strong product/price knowledge as well as customer knowledge

Strong ability to sell and be persuasive over the phone

Education and Qualifications

High School diploma required

Bachelor’s degree in Marketing, Business, or a related field is a plus

1-3 years’ Industrial Inside Sales experience in any industry

P21, Activant or Epicor software experience is a huge plus.Company Description

AIV is an global master distributor of high-quality valves and actuators, selling through distribution only. AIV headquarters was established in 1991 as a resource for hard-to-find, exotic alloy and specialty valves, AIV has built a reputation as a premier master distributor in this arena, serving as a trusted resource for the oil & gas, refining, chemical, petrochemical, power, pulp & paper and water treatment industries. For more information, please visit: