Job Description
Growing Ophthalmology (Retina) practice in McLean, Virginia, is seeking an enthusiastic, organized, dependable, experienced, and resolute Patient Service Representative (PSR) with medical insurance and billing knowledge and experience, who is capable of demonstrating strong interpersonal and communication skills with physicians, co-workers, and patients. Attention to detail, multi-tasking, prioritization and time-management skills are required for this front office position.
Direct Report: Reports to the Lead Technician
RESPONSIBILITIES:
Answer all in-coming calls and is responsible for scheduling patient appointments; alert management of patients that require immediate attention
Schedule patient appointment following office protocols; verify insurance, check insurance eligibility and demographic information during initial scheduling and at each visit
Greeting and checking patients in for appointments; collect co-payments and patient balances
Assist patients when needed with completing consent forms
Inform patients of delays or other situations that may result in a longer than normal wait times
Check out patients after they have seen the physician; schedule return visit as needed
Obtain insurance pre-certification and referrals as needed
Screen clinic schedules daily and weekly to ensure obtaining necessary authorizations timely
Obtain prior authorizations for visits and procedures
Obtain medical record release consent forms from patients and/or medical records from referring doctors’ offices.
Assist with in-house admin duties
Manage mail/deliveries and route urgent inquiries to management
Answer and/or investigate patient inquiries/complaints or direct patients’ concerns to management
Manage any duties or projects as assigned by management or the physician
Position Requirements:
Knowledge of medical practice procedures and functions preferred
Knowledge of insurance procedures including Medicare, Medicaid, and Managed Care Plans
Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
Professional manner and appearance
Active listening, critical and analytical thinking skills
Previous experience with multi-line telephone systems
Knowledge of medical terminology is preferred
Good oral and written communication skills
Experience with computers, electronic practice management system and patient scheduling system, electronic health record (EHR) system
1 year+ previous experience in a medical office or clinic setting
Education: High school diploma or GED required
Employment with Retina and Uveitis Center (RUC) is contingent upon successful completion of a background check, which may include, but is not limited to; contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, and drug screening.Company Description
Retina and Uveitis Center (RUC) is a new, solo Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Ocular Inflammatory Diseases at Tyson’s Corner, McLean, VA. The practice currently operates with one ophthalmologist with a plan for growth and expansion.