Analyst - NeXthink & EUC Tools

Req ID:445528

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

JOB PURPOSE :

Reporting to the Head of EUC Operations, you will be be responsible for configure & managing NeXthink & EUC tools environment at Alstom.

Experience in the design and deployment of the NeXthink technologies: Windows 10 Operating system, Finder, Collector, ACT & Engage Modules.

Key Responsibilities & Accountabilities:

Define and configure matrix in Finder, configure – software metering / service module / basic module

Draft and finalize on design working with Operating System, Active Directory, GPO, Applications team

Should be good in troubleshooting and drill down to identify issues using Finder

Good logical diagnostic skills; ability to troubleshoot and resolve complex technical issues problems on Windows operating systems

In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 7

Good understanding of CentoOS, MS Server OS

Good knowledge of MFT & BitLocker, design and troubleshoot issues

Monitor the SNOW ticket queues, troubleshoot and resolve tickets

Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads

Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services

Work closely with Service Desk and Onsite support teams to identify recurrent issues

Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions

Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities

Knowledge in PowerShell scripting for automating daily system administration tasks is preferred

Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required

Flexibility in managing global processes and being available on-call for emergency situations at all times

Develop and implement high quality support services, knowledge base content, best practices and methodologies

Excellent Communication skills; both oral and written

Have efficient time management, attention to detail and critical thinking skills

PROFILE :

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

Graduated with a Bachelors degree in Engineering, Science or Technology, should have at least 4-7 years experience in IT with majority of it in NeXthink Design, Support and troubleshooting. Hands-on experience with related domain is an added advantage and preffered.

Should have good communication and vendor management skills to intereact with business across the globe.

Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom

Experience in ITIL processes and framework

Ability to collaborate, influence and motivate cross-functional teams

Team player

Ability and flexibility to adapt to change, including shifting and competing priorities

Demonstrated competency collaborative work with strong abilities in relationship management.

Proven ability to work in global companies and delivering solutions across multiple geographies

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.

Job Type: Experienced