Customer Success Specialist

Job Description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

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Company Description

Founded in 2009, Mobile Pro Systems (MPS) is the industry leader in mobile security solutions for industries such as law enforcement, industrial monitoring, construction, oil and gas, DOT, and universities. Our products include mobile surveillance trailers and pole mounted security systems. We design, build and integrate security related electronics into our platforms at our manufacturing facility located in West St Paul, MN.

Role Description

Due to tremendous growth, Mobile Pro Systems is adding a new position. This is a full-time on-site role, with occasional travel to customer sites, for a Customer Success Specialist. The Customer Success Specialist will be responsible for creating satisfied customers through direct interaction over the phone, in web meetings, through electronic communication, and by in-house and customer on-site meetings and training. The candidate will be responsible for reaching out to new customers, capturing contact information about the organization and how the personnel in that organization apply to the purchase, deployment, and maintenance of the equipment. The Customer Success Specialist will ensure that the right customer personnel are knowledgeable about the equipment they have purchased, how to properly deploy, store and maintain their equipment, and how to reach the proper people within the Mobile Pro Systems organization to support the customers needs. The Customer Success Specialist will routinely follow up with the customer to maintain contact and identify new customer personnel or customer needs.

Responsibilities

Customer Training Both in the office and at customer sites.

Customer Onboarding Communicate to the customer about training opportunities, resources within MPS, request updates about customer personnel changes so MPS can better provide information to the proper channels.

Support Parts and Service with quoting and diagnostic information or technical research.

Support Sales with technical support, research, and documentation as needed.

Maintain the demo room.

Support event planning as needed.

Support Marketing efforts as needed.

Travel to customer sites for training or service as needed.

QualificationsProfessionalism and emotional intelligence required.

Excellent written and internal and telephone verbal communication skills required.

Fluency with MSOffice, Dynamics, Excel, Adobe required.

Customer satisfaction and customer service experience preferred.

Customer support or technical support experience preferred.

Technical skills are a plus.

Mechanical aptitude a plus.

IT experience a plus.

Experience in the security or technology industry is a plus.