Inside Sales/Customer Service

Job Description

Inside Sales/Customer Service

GLENDALE, WI

Are you a self-starter?

Interested in a fast-paced manufacturing environment?

Enjoy problem solving and helping customers?

GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!

Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring manufacturer in the US. We ship our products around the world where they are used in large engines hydraulic cylinders, transmissions, air compressors, turbo chargers, shock absorbers and many other applications.

Here at Grover, we have an impressive team of employees that believe in and live by our core values of:

Customer first

Set-up others for success

Collaborative

Attitude of excellence

Deliver results

Experience:

5 + years of experience in a manufacturing setting

5+ years of customer service/inside sales experience

Duties Include:

Customer Interactions

Provide quotes to customers (include lead times)

Manage customer expectations

Proactively contact customer and alert of late delivery

Respond to customer complaints

Set up new customers in ERP and CRM

Update CRM and log calls/activities in CRM

Email customer apology with shipping tracking number

Monitoring and checking account portals for orders, returns, and quality alerts.

Discover customer needs and order patterns.

Follow up on quotes

Grow existing customer sales volumes

Create Solutions

Collaborate with engineering for new parts

Enter quote in CRM

Escalate issues to supervisor

Finalize order after acceptance

Problem Resolution/Customer Advocate

Collaborate with Quality on problem solving

Track issues on Return Material Authorization form

Log investigation in CRM

Locate jobs in process

Escalate issues to supervisor

Work with scheduler for delivery commitment

Manage quotes to ship requirements of the customer

Coordinate with the organization on new customers

Communicate customer needs to the organization

Team Grover

Back up team members

Assist order entry person

Attend feasibility meetings

Attend one-on-one meetings with supervisor

Attend daily roundups

Attend all employee meetings

Pursue personal development

Live core values