Technical Support Analyst 2 (HYBRID)

Job Description

Job Title: Technical Support Analyst 2 (HYBRID)

Location: Richmond, VA

Duration: 12+ Months

Job Description:

The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications. They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.

The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.

Skills:

SkillRequired / DesiredAmountof ExperienceRecent experience in a full-time Help Desk/Technical Support positionRequired2YearsWorking knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prodRequired2Years2 or more years of experience entering information and working with a trouble ticket, issue tracking systemRequired2YearsExperience and proficiency with Microsoft, Visio, SharePoint and Office applicationsRequired2YearsProven analytical and problem-solving abilitiesRequired2YearsExcellent verbal and written communication skillsRequired2YearsAbility to work independently with minimal direction and as a teamRequired2YearsHighly motivated and self-directedRequired2YearsAbility to present ideas in business-friendly and user-friendly language.Required2YearsAbility to work independently with minimal direction and as a teamRequired2YearsHighly motivated and self-directedRequired2YearsKnowledge of Active DirectoryNice to have2YearsCompTIA A+ CertificationNice to have2YearsExperience with Symantec’s Altiris and Ivanti’s Service Desk.Nice to have2Years

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