Service Account Coordinator

Job Description

We're looking for a Service Account Coordinator to join our growing team at freije. You will be on a collaborative team of 5 other Service Account Coordinators in Columbus, OH. If you like a fast-paced environment with something different every day this job is for you.

Responsibilities:

You will play a vital role in our company success as the Service Account Coordinator. In this role you will manage the overall business relationship with the customer through proactive, open, responsive, and collaborative account management.

Dispatch Service Technicians to service calls

Follow up on technician status

Review work orders for accuracy and move to billing

Create purchase orders for technicians

Act as a point of contact, provide customer service, and general relationship management

Answer customer phone calls for service requests

Provide customer with updates or supporting documents as needed

Required qualifications:

Must have a High School diploma or equivalent

1 year experience in related position or dispatch position required

Basic computer skills (Outlook, Excel, Word)

Basic math skills

Ability to prioritize workload as it relates to customer's needs and adjust accordingly

Ability to work well both independently and as a team

Strong administrative, organizational, computer, customer and communication skills

Flexibility in availability during peak season

Must be able to pass a background check and drug screen for employment

Core Values

Gluey: You are a person that others want to work with

Others want to be around you and work with you

Potential candidates want to come here because of you

Journeymen / apprentices want to be on your job, techs want to be on your team, customers request you by name

You work with integrity and are open to sharing your knowledge with others

Lead From Your Seat: You think like an owner

You are a servant leader

You accept responsibility in lieu of assigning blame

You are enough about the company to provide your ideas, even when they are not directly your responsibility

You are a team player and never say "that's not my job"

Uber Customer Centric: You drive a "wow" experience

A customer-centric company is more than a company that offers good service; it is a company that creates a culture around the respectful treatment of others

You treat everyone you interact with in a way that provides a positive experience

You have a "whatever it takes" attitude toward the internal and external customer

You put the customer at the center of your focus

Endeavor to be Great: You strive to be the best version of yourself

You endeavor to be a great person, not just great at your career

You grow and develop every day

You work to become an expert

You continually improve the way you treat people and the quality of your work

frēijē engineered solutions co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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