Tenant Services Coordinator

Job Description

Monument Realty is seeking a detail-oriented individual with an interest in commercial real estate to join our team as Tenant Services Coordinator. Since 1998, Monument Realty’s successes have differentiated us in the market - a bold vision, innovative thinking, and a smart approach to addressing the complexities of a fast moving, demanding business. Our portfolio includes commercial office, hotel, retail, and residential projects - many of which have earned industry awards and accolades. Today our portfolio includes more than six million square feet of Class A office space, 4,500 residential units, and a number of hotel properties with a total market value of nearly $6 billion.

Summary Description: To coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns

Primary Duties/Responsibilities:

· Work Order Management

· Perform regular building inspections

· Code all invoices for various properties and follow up with vendors to resolve billing issues

· Create tenant billbacks as needed

· Distribute monthly tenant statements

· Coordination and planning of tenant events and building activities,

· Responsible for certificate of insurance tracking and management for both tenants and vendors

· Management of tenant contact lists

· Responsible for access control management

· Serves as point of contact for tenants in the buildings

· Communicates with building engineers and other onsite staff to address tenant concerns and requests

· Manages and promotes tenant conference center

· Maintains and updates vendor contracts

· Carries out other duties as assigned by the Property Manager

Education & Experience:

· 1-3 years of prior commercial real estate experience

· Associates or Bachelor’s degree

Skills:

· Good interpersonal and communication skills

· Strong writing skills

· Comfortably can navigate Microsoft Office

· Highly organized and self-sufficient

· Eager to provide high level of customer serviceCompany Description

Monument Realty is a fully integrated real estate company dedicated to delivering the best financial returns, services, and products for our investment partners, clients, and customers. Drawing from a wealth of experience across multiple disciplines, we offer a creative approach to a diverse mix of real estate projects throughout the highly competitive Washington, DC market.

For two decades, bold, innovative, and smart have defined our approach as a best-in-class real estate developer and owner.