Customer Service Representative/ Scheduler

Job Description

We are seeking an experienced part-time office professional to join our team!

-Service Scheduling

-Customer Service

-Administrative /Sales Support

HVAC knowledge helpful, but not required

Hourly starting rate based on experience, hours may range 30-35 per week.

Description:

Trustworthy professional responsible for providing quality service to our customers and administrative office support.

Qualified candidate is a motivated self-starter and problem solver. Outgoing personality, professional appearance & effective communication skills are a must as the first point of contact for customers.

Service Scheduling Duties:

Create work orders, communicate project information to service technicians & customers, file warranty claims, and order parts. Map out technician routes, pull & label materials as needed for jobs. Troubleshoot & resolve product issues and concerns.

Customer Service Duties:

Handle customer inquiries and concerns, provide information about products & services, greet customers, answer & direct inbound calls, contact customers via phone & email, schedule appointments and service calls, generate & send customer invoices, receive customer payments, generate and mail/email documents.Update customer records, customer invoicing.

Administrative Support Duties include but not limited to:

Register equipment, collect and distribute mail, filing, record keeping, and develop organization systems. Some data entry, assist with researching and completing permit applications, maintain pricing lists, assist in printing/ copying/ordering marketing & advertising materials.

Requirements:

Advanced computer skills including Office, Word, Excel.

Ability to build rapport with customers

Proficient office tech skills- email/ attachments, phone system, scanning to email, understanding of cloud/web-based programs.

Excellent written & verbal communication skills.

3 years prior successful experience in reception and/or fast-paced billing or similar position.

Develop and maintain a knowledge base of the products & services offered.

Organized, attention to detail, ability to multitask & prioritize.

Ability to contribute to a team, as well as work independently and stay on task to reach daily goals.

Clean background check, valid driver’s license.