Customer Service Representative / Benefit Coordinator

Job Description

Location: Warren, MI

The Customer Service Representative/Benefit Coordinator is responsible for authorizations, verification of eligibility, and coordination of setup with Northwood providers regarding the members DME (durable medical equipment) supplies. Must be able to communicate clearly, accomplish deadlines and prioritize work flow.

We are seeking a Customer Service Representative / Benefit Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

Northwood plays an integral role in health plan benefit administration for durable medical equipment, prosthetics, orthotics and medical supplies.

Northwood also serves auto and workers compensation clients and their PIP claimants.