General Manager Hotels & Properties

Job Description

Job Summary:

We are seeking a dynamic and experienced individual to fill the role of hotel General Manager & Rental Property Manager. This position requires a versatile professional who can efficiently manage the operations of our hotels while also overseeing small rental properties associated with our business. The ideal candidate will possess excellent leadership, organizational, and interpersonal skills, along with a strong background in hospitality.

Responsibilities

Hotel Management:

Oversee all aspects of hotel operations, including but not limited to guest services, housekeeping, maintenance, and administration.

Ensure high-quality customer service standards are maintained to meet and exceed guest expectations.

Develop and implement policies and procedures to enhance guest experiences and streamline operations.

Revenue management: Monitor market trends and adjust pricing strategies to maximize occupancy and rental income on a Daily, Monthly and Annual basis.

Develop and implement strategies to maximize direct sales, customer retention and RevPAR. Monitor performance online and through 3rd party OTA's.

Rental Property Management:

Manage a small portfolio of rental properties associated with the company, including residential and commercial units.

Handle tenant inquiries and issues in a timely and tactful manner.

Coordinate maintenance and repairs for rental properties, ensuring they are well-maintained and compliant with regulations.

Staff Supervision and Training:

Recruit, train, and supervise staff members, including hotel personnel and maintenance technicians.

Foster a positive work environment and provide ongoing training and development opportunities to enhance employee skills and performance.

Compliance and Risk Management:

Ensure compliance with all relevant regulations, including health and safety standards & licensing requirements.

Implement risk management strategies to mitigate potential liabilities and maintain property insurance coverage.

Qualifications

Proven experience in hospitality management, preferably in a guesthouse or hotel setting..

Excellent leadership, communication, and interpersonal skills.

Proficiency in hotel management software and Microsoft Office Suite.

Knowledge of relevant laws and regulations governing hospitality and rental properties.

Ability to multitask, prioritize, and problem-solve effectively in a fast-paced environment.

Attention to detail and strong organizational skills.

Benefits

Competitive salary commensurate with experience.

Health, Vision and dental insurance

Paid time off

Discounted accommodations at the guesthouse for personal use.