Support Executive

Skill: Tech Central Support, Desktop Support * L2/L3 desktop support.

* Excellent analytical & troubleshooting skills.

* Good knowledge in desktop operating systems and troubleshooting issues.

* Experience working on any Helpdesk tool is an added advantage.

* Strong communication skills, Good Personality / Present ability.

* Hardware and Network troubleshooting, OS(MS Platform). * LAN Networking (Client side), Client side Mail system(MS Outlook), MS Office and other Industry standard applications.

* Audio Visual Devices Setup, Support and troubleshooting.

* Experience in managing VIP clients.

* Printer Support and Troubleshooting.

Device Validation: * Visual inspection of devices as requested.

* Serial number validation.

* Device Inventory capabilities and physical comparison to inventory lists.

Responsibilities: * Basic troubleshooting and repair of IT equipment failures.

* Power on/power off devices.

* Relay LCD readouts.

* Reset Remote Management connection ID's and Passwords.

* Reseat cables.

* General Troubleshooting and visual verification to assist remote troubleshooting efforts.

* Test and troubleshoot problems.

* Check power connections.

* Provide feedback on console display (e.g.

stop errors, blue screen, etc.). * Assist with disaster recovery activities in the event of a complete system failure.

* Assist with recovery of data center and equipment related to planned and unplanned power interruptions.

* Identify and report audible errors and system failures.

* Install and connect crash cart.

* Attend conference calls for troubleshooting and recovery of client environments related to a reported client impacting incident.

* Responsible to independently manage the site location assigned, provide remote support.

* Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc.

* Has knowledge to work with tools such as Remote Management, SCCM, Service Now to execute day to day activities.

* Execute IMAC and Break fix activities within SLA's and as per customer satisfaction.

* Support data back and transfer activities for user during Breakfix, migration and refresh with utmost care and accuracy.

* Proactively ensure client devices are not vulnerable and updated with the latest security patches and antivirus definitions.

* Is good Team player to work collaboratively with other team members.

* Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization.

* Good Customer/Vendor handling skills.

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