Internal Client Services Coordinator - Remote

Overview:

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Responsibilities:

The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.

Provide customer service by receiving inbound calls and emails from internal clients at various city locations or from show site

Research, troubleshoot, and resolve variance discrepancies by working within the Oracle system or other

Ensure all controls are in place based on SOX compliance prior to processing a request

Maintain acceptable levels of call and processing standards while achieving best in class survey scores

Validate and document all call and adjustment requests

Ensure approvals for all adjustment, credit, or refund requests based on company guidelines

Process validated adjustments into the Oracle AR application

Ensure client accounts are updated correctly

Data entry in excel and maintain department database records

Stay current on best practices, policies, and procedures and servicing that may impact results

Scan, index, file, and retrieve files, while verifying information from sales and customers

Participate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as needed

Adhere to key processes as it relates to SOX compliance

Perform additional duties as assigned

Qualifications:

Some college coursework preferred (Accounting, Finance, or Business Administration)

Continued education in AR and credit card industry services and trends

Minimum 3 Years PC Skills required with MS-Office including intermediate to advanced level proficiency in Excel, Word, and Outlook Email.

2+ years combined experience required in: customer service, credit card servicing

Oracle Application experience highly preferred

Excellent interpersonal, communication, and writing skills in a professional setting

Strong computer and organizational skills

High proficiency in multitasking and keeping to tight timelines

Ability to work both independently and in a team environment

Work Environment:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

Competitive salaries

401K with company match

Healthcare/vision/dental insurance

Wellness benefits

Career development program

Tuition reimbursement program

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Permanent