Telecom Specialist

Overview:

Switchboard Operator: providing courteous, prompt and effective operator services, paging functions, public address paging, monitoring and reporting for emergency systems, as well as release of proper patient information.

Medical Answering Service: provide vital assistance to callers who face life threatening issues, comply with all physician requests for assistance and act as office assistant when office is closed.

Security Dispatcher: Operate radio, telephone and computer equipment in the emergency communications center. Monitor alarm systems, cameras, area radios, dispatch Security Officers, and record details of all calls.

Why UnityPoint Health?

Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

Benefits – Our competitive program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.

Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at .

Responsibilities:

Essential Job Skills/Duties

· The associate is aware of hospital and department compliance for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of department or hospital administrative staff.

· Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.

Special Skills/Knowledge

· Be friendly, courteous and responsive to customers—physicians, patients, hospital associates, co-workers and/or any caller.

· Be able to deal with complex situations, upset patients and family members, upset physicians and staff.

· Be able to take detailed messages regarding symptoms or illnesses to relay to a physician. Be able to determine emergent nature of message.

· Determine emergency response requirements and notify appropriate staff for STAT line calls per St. Luke’s or Mercy protocols.

· Maintain general knowledge of the location of all hospital departments, elevators, parking lots, outside clinics, Mercy clinics, MOP, PCI, and area physicians in order to give directions over the phone.

· Maintain general knowledge of who is in charge of hospital departments and how to contact them.

· Maintain hospital directory and hospital related community resources in order to help callers.

· Maintain general knowledge of all department phone numbers at PCI to assist callers.

· Be able to quickly and accurately look up patient information.

· Perform other duties as needed.

Qualifications:

Must be at least 18 yrs. old

High School Diploma / GED

Writes, reads, comprehends and speaks fluent English

Excellent knowledge of general computer skills and keyboarding / At least 40 WPM

Must be able to react quickly to emergent situations and remain calm

Must be able to communicate effectively with callers

Good problem solving and critical thinking skills

Able to navigate a Windows based computer system.

Pager and mobile device usage helpful

Permanent