Parts Specialist UK&I

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Parts Specialist UK&I Role Description

The purpose of the Parts Specialist UK&I is to support, to promote and sell Parts, maintain strong

relations with existing internal and external customers and be responsible for growing our customer base. The Parts Specialist reports to the UK&I Sales Director. This position would include some travel.

Essential Duties and Responsibilities

To work in the CRM - Sales Force/FSL and business systems like Mapics, and Online Express.

Support customers in identifying parts and handle inquiries like special deals and discount requests (External and Internal).

Responsible for creation and maintenance of customer accounts.

Responsible for ordering parts (external and internal), providing quotes and invoicing for parts, following up payments for goods supplied.

Secure the daily flow of incoming and outgoing parts

Responsible to register, track and manage inventory balance and the inventory balance of parts in the service vehicles

Support customers in the introduction of Online Express

If needed, execute customer visits to strengthen parts sales and Customer Care

Proactively call potential new customers to solicit parts sales; generate and qualify leads; manage leads

Work to expand parts sales throughout designated territory of the UK&I

Meet and/or exceed sales, margin, and profitability targets for designated territory of the UK&I

Partake in training opportunities to develop skills to better understand JLG products, current technology and/or product available to the field; as well as personal growth.

Desired Knowledge and Experience

Machinery passion: technical understanding of how parts are used in practice and an ability to interpret a customer’s requirement

Customer service focused: committed to providing exceptional customer service and high quality of product across all channels – written, phone and face to face

Communication: the ability to communicate clearly and concisely

Attention to detail: excellent attention to detail

Commerciality: ability to apply knowledge in a practical, commercial manner

Teamwork: willingness to assist and support others as required and build positive relationships

Time management / organisation: accomplish objectives effectively within time frame given and carry out duties in an efficient and timely manner.

Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, SharePoint, etc. And a desire to want to learn Microsoft Power Bi

The Parts Specialist is an important part of the team to develop and execute positive work climate and efficient communication. The Parts Specialist will have the day-to-day responsibility for ensuring efficient logistics and parts handling. The overall purpose is to support customers with parts to enable them to maintain the highest possible utilization rate for their rental fleet.

It is important to follow and lead by example in regards of the core values of JLG:

We put People first

We persevere

We work better together

We do the right thing

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