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The Booking Centre provides a wide range of support services to the Relationship Managers (RM) and their assistants in other group offices in a timely and diligent manner, whilst always adhering to all applicable Bank policies and other regulations.
The Cross Unit Relationship Manager (CURM) is responsible for handling a book of accounts assigned to them.
YOUR CHALLENGE
Managing e-mail and telephone calls
Assist the Relationship Managers and their assistants in all aspects of the client accounts
Controlling client transactions, including:
Payment control and authorisation, i.e., independent verification of signatures, checking balances and credit facilities, consider due diligence on the transaction and making such further enquiry of the RMs as may be required
Security transactions
Foreign exchange transactions
Money market transactions
Updating the KYC Tool in respect of the transactions and always being alert to suspicious and unusual transactions
Post transaction alert management – review alerts in CLM and analyse information and supporting documents provided by the client or RM, making such further enquiry as may be required
Process any trigger events or general administration changes
Handling corporate action notifications
Completion of periodic client reviews in a timely and diligent manger
Assisting RMs to clear deficiencies
Account closing
Ad-hoc projects
Participation in mandatory learnings and trainings
Keeping up-to-date with local regulation and Bank policies
YOUR PROFILE
Personal and Social
Excellent telephone and written manner
Be able to establish and maintain excellent working relationships with other departments in Guernsey and RM locations
Professional and Technical
5 years banking experience – back and front office
Sound understanding of the regulatory framework in Guernsey
Microsoft Office, i.e., Word & Excel, Host, CRM, OTMS
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