Information Technologist 3

Schedule: Full-time

About Us:

Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions.

The Office of Information Technology (OIT), Infrastructure Services Division, is seeking an Information Technologist 3 to join the End Point Solutions Team. The Office of Information Technology (OIT) also provides the solutions, tools and processes for data analytics, digital identity, user experience, statewide strategic IT investments, privacy and security management, enterprise project management, and vendor management.

What You'll Do:

Desktop

Installs, maintains, configures, upgrades and/or administers hardware and or software independently in Virtual Desktop and workstation support, network administration, server administration, business continuity, and information security, telecommunication and network connectivity, and / or SAN administration (ie. Multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt, & modify standard pro-cedures:

•Devises new approaches to problems encountered

•Diagnoses, analyzes and resolves issues for customer(s)across assigned multiple technology domains

•Creates, organizes, files and maintain documentation

•Provides Tier II-III level customer support

•Conducts performance tuning for hardware and/or software

•Develops and maintains ad-hoc utilities or reports to auto-mate processes

Utilizes vendor supplied and third-party utilities for monitoring. Diagnoses, analyzes and resolves issues for customer(s) in as-signed single technology domain.

IT Hardware Inventory

Maintains IT hardware inventory for agency, requires thorough knowledge of inventory control, agency policies & procedures & state regulations on inventory control, salvage, and surplus disposal in order to maintain extensive agency-wide/statewide inventory such as IT hardware equipment for all devices and implement & enforce policies & procedures on inventory control.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

Paid time off, including vacation, personal, and sick leave

11 paid holidays per year

Childbirth/Adoption leave

Employee Development Funds

The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

Knowledge:

1.Oral and written communication tools and techniques

2.Customer service

3.Technical documentation practices

4.State and agency policy, procedure,and applicable laws*

5.Vision, mission, and goals of agency*

6.Mathematic principles relative to as-signed IT area

7.Telecommunications

8.Capabilities and applications of net-work equipment (e.g. hubs, routers, switches, bridges, servers, and related hardware

9.IT principles, methods, and practices in assigned specialty area

10.Software distribution tools and configuration management and mechanisms

11.Organizations operation environment,topology, and protocols

12.Local area and wide area networking principles and concepts

13.Back-up and recovery techniques

14.Performance monitoring methods

15.Basic internet server maintenance techniques

16.Installation and configuration proce-dures

17.System administration techniques of internet clients (e.g. browsers and streaming video)

18.Operating systems installation and configuration procedures

19.Technology design

20.Agency policies/ procedures and state regulations on inventory control, salvage, and surplus disposal*

Skills:

1.Reading comprehension

2.Verbal communication

3.Customer service

4.Installation

5.Troubleshooting

6.Critical thinking

7.Operation monitoring

8.Judgment and decision making

9.Systems analysis

10.Systems evaluations

11.Operation analysis

12.Identifying and specifying business requirements, using data recovery tools, techniques, and systems evaluation

13.Complex problem solving

Abilities:

1.Understand system of bookkeeping procedures

2.Calculate fractions, decimals & percentages

3.Define problems, collect data, establish facts & draw valid conclusions

4.Gather, collate & classify information

5.Write instructions & specificationsconcerning inventory & salvage

6.Check pairs of items that are similar or dissimilar

7.Handle sensitive inquiries from and communicate with officials & general public

*developed after employment.