Program Coordinator

DatamanUSA is looking for a Program Coordinator for our direct client based in CA. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: Program Coordinator

Location: Orange, CA

Contract: 6+ months

Roles And Responsibilities:

* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.

* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

* Coordinates incoming language translation and/or reviews requests for CalOptima Health member materials.

* Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.

* Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio, and Large Print, with contracted vendors.

* Coordinates the vending of professional translation and review services in one or more of CalOptima Health's threshold languages.

* Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare/Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding CalOptima Health's C&L program.

* Reviews, researches, and responds to member grievances related to contracted vendor issues.

* Processes vendor invoices for translation and interpreter services timely and accurate.

* Reviews, analyzes and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. - (Essential)

Basic Qualifications:

• High School diploma or equivalent required.

• 2 years of experience in project coordination, translations, or interpreting services required.

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:

• Bachelor's degree in a health care-related field or cultural and linguistic studies.

• 2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid, and health services.

• 1 year of experience with a health plan or working with culturally diverse populations.

• Professional education in project management, translation, interpretation, or cultural competency training.

• Experience in managed care and/or government programs.

• Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).