Resident Services Manager

At Van Metre, we believe that each employee contributes directly to our growth, success, and culture, and are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Resident Services Manager position available to work on-site at one our flagship properties, Woodland Park Apartments!

The Resident Services Manager must be a self-starter, possess strong communications skills and be detailed oriented. Under the direction of the Property Manager, the ideal candidate is responsible for maximizing property revenue by promoting resident retention and supporting property wide event and projects. The Resident Services Manager serves a crucial role in keeping our 753 unit residential property running smoothly.

Responsibilities:

Resident Event Management: Resident Services Manager is responsible for planning and orchestrating two events every month, including three large scale events each year

Brainstorm unique, innovative, and creative events that will attract residents and drive excitement around the property

Create a budget for every event, accounting for annual spend and unaccounted expenses; submit budget to Property Manager for approval with itemized costs prior to deadline and purchase needed items

Serve as property host for event, providing a warm welcome to residents and directing activities

Map out all logistics for event – participate in set up and tear down, along with other members of the property staff

Social Media Management: Resident Services Manager is responsible for managing property’s social media

Create engaging monthly posts to increase resident and prospect interaction and interest

Respond to resident and prospect comments, always maintaining property’s positive and friendly image

Support management team during property-wide projects

Work with Service Manager at property to orchestrate and execute property’s semi-annual preventative maintenance, as well as weekly pest control services at the property; this includes creating a schedule, notifying residents (Resident Services Manager creates resident communication via letter that will be delivered to each unit. Language in letters must be clear and concise and must be delivered on time and with enough advanced notice.), and contributing to project’s overall success

Support other property wide projects, to include (but not limited to) paving, changes in policy, parking updates, inspections, renovations, etc

Create and send property wide communication

Act as Manager on Duty during some weekends

Assist Leasing team with escalated concerns from prospects and residents

Coach Leasing Consultants on resident communication

Create email templates that can be used for the most common issues

Help Support Renewal Process

Have up to date knowledge of and adherence to Local and Federal Fair Housing and Landlord Tenant Laws

Implement the Van Metre standards of excellence

Other tasks assigned by the Property Manager

Qualifications:

1+ years’ experience in Property Management field

Excellent written and verbal communication skills required; position requires a lot of written and face to face communication

Ability to interact with residents and customers in a professional manner is also a necessity

Excellent organization and time management skills

Individual must have a goal-oriented mindset, as well as the drive to grow in their professional development and career

Knowledge of Microsoft Office systems, Yardi software and other computer skills is a plus

Weekend work is required

Van Metre Companies has been named a Top Workplace by the Washington Post for seven consecutive years! We have received the Washington Business Journal’s Best Places to Work Award for the last six years, and have received their Corporate Philanthropy Award for the last nine years in a row!

We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.