Service Designer

As a Steampunk Service Designer, you will be responsible for guiding government clients through design thinking processes to generate creative, practical, and effective solutions to their pressing challenges in strategy, process, technology, and service delivery. You will co-create solutions with clients to improve the success of technology implementations and work with a multifunctional team to translate business requirements into achievable technical components.

Contributions

Apply an iterative, design thinking process and lens to support clients to solve complex problems in strategic planning, process improvement, technology adoption and evolution, and service delivery.

Design and deliver customized, engaging, results-oriented interventions and workshops to improve organizational and team performance.

Collaborate with government stakeholders to co-design session agendas, prompts, and exercises that help participants achieve their objectives with design thinking workshops.

Facilitate design thinking workshops.

Use design thinking principles (ideation, prototyping, testing, and feedback) and tools (personas, journey maps, prototyping tools, etc.) to facilitate usability testing and problem-solving sessions for a range of government audiences, from senior leaders to front-line implementers.

Perform research and convert insights from leading designers, strategists, and technologists into solutions to meet organizational management challenges.

Craft compelling stories and visual models to communicate insights and discoveries.

Communicate with government stakeholders and decision-makers in compelling ways using a variety of visual media.

Collaborate within a Salesforce development Scrum team to ideate on and test solutions and achieve Sprint goals.

Qualifications

Required Skills:

Must be a U.S. citizen eligible to obtain and maintain a U.S. Government security clearance

Bachelors Degree (Preferred Concentration of Arts in Design or related field) and minimum 7 years work experience

3+ years of experience in human centered design, facilitation, service design, or customer experience

Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve client challenges

Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication

Experience in group facilitation, including with groups of senior organizational leaders

Experience working in a project-based environment

Strong problem solving and analytical skills

Preferred Skills:

Graphical design experience

UX/UI experience

Experience working on a cross-functional Salesforce implementation team

Experience working within an Agile Scrum environment

Knowledge of Salesforce platform tools and capabilities a plus

About

steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.