Call Coordinator

iOCO Infrastructure Services: Where Challengers and Innovators Thrive!

We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team.Â

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What you’ll do:

Call Management

SLA Reporting

Productive Time

Call Escalations

Call Updating and Quality Assurance

Your expertise:

Minimum 1 – 2 years Call Coordinator Experience

Microsoft Office Knowledge

Basic IT knowledgeÂ

Qualifications required:

ITIL Foundation V4

Soft Skills Certificates

Administrative CertificationÂ

Other information applicable to the opportunity:

Permanent PositionÂ

Location: Sandton

Work Environment: Office Bound (Onsite)

Physical Demands: Bending, sitting, lifting, and drivingÂ

Travel: Traveling will be required (own transportation required)

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.