Receptionist

Job Description

PRINCIPAL DUTIES AND RESPONSIBILITIES

Answer incoming phone calls and operate telephone console to screen and route calls to appropriate individual or department

Greet visitors in a professional and friendly manner, announce visitors to personnel; Visitors are not permitted past the receptionist area unaccompanied and must have an appointment

Maintain visitor log, provide visitor badges and track return of badges

Keep reception area environment professional and tidy; discourage gathering in that location

Handle times of heavy call volume

Provide accurate information to callers

Maintain knowledge of all NEBF/NEAP systems, website and online benefits portal

Perform special projects when requested by management

Employer indexing

Process returned mail

Input change of address into the system

Regularly communicate with the Contact Center Supervisor

Other duties as assignedPERFORMANCE STANDARD

Must be able to handle high volume of telephone calls as well as greeting and managing visitors accurately, efficiently, and courteously

Must maintain a professional appearance and demeanor at all times and must be dressed professionally.REQUIRED AND PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

2+ Years of reception experience preferred

High School diploma required, some college preferred

Listens well with the ability to communicate effectively in both written & verbal communications

Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor

Responds promptly to operations leaders and stakeholders to facilitate informed decision making.

Presents a professional image in the office

Receptionist

Rockville, VA

100% in office

$18-20/hr + Benefits