Pre-Sales Engineer

Job Description

Salary:

Functions and Tasks:

Work and collaborate with the sales or account team by acting as technical expert in customer presentations.

Help customers draw up requirements and select the correct products and services.

Respond to customer queries either in person, over the phone or by email.

Assist with technical questions or concerns during the sales process and participate in the initial portion of the project specification process.

Determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups.

Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.

Prepare and track all proposals sent to customers and register in system.

Coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.

Support Project Managers in the provisioning and implementation of services.

Support Product Development Team in the testing of new services or products.

Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.

Follow up with customers on decision making process of proposals and solutions implementation.

Flag situations that could potentially become problems and investigate.

Meets assigned targets for profitable sales grow thin assigned product lines, market areas, channel, or teams supported.

Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.

Relationship Management:

Internal – Sales Executives, Account Managers, Project Managers, IT Support, Provisioning, Procurement, Developers, Product Development, Management Team

External – Customers, Providers, Vendors

Team Management:

None

Responsibilities:

Hierarchical responsibilities:

Headcount resources: none

External resources: none

Consultancy services: none

Economical responsibilities:

Sales targets

Qualifications:

Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration

Five years of industry experience, including two or more years in sales engineering or consulting

Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

Attention to detail, plus analytical and problem-solving capabilities

Positive, service-oriented personality

Willingness to travel and work extra hours

Knowledge of network protocols, hardware and security products.

Proficient knowledge in VOIP/Hosted PBX systems.

Strong knowledge of Cloud Services, Office 365, Azure, AWS, etc.

Understanding of network architecture, and experience in performing network operations.

Working knowledge of information technology, systems implementation and integration and service delivery.

Ability to explain technical concepts to non-technical users.

Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.

Must demonstrate an ability to multitask and change directives at a moment's notice.

Be passionate about technology and proud of his/her work.