Game Room Attendant

Job Description

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.

Ensures compliance with approved procedures.

Protects company assets by adhering to company policies and all state and regulatory compliance including but not limited to, internal controls, policies and procedures, and responsible gaming.

Maintains the electronic components, systems, and peripherals of HHR machines; performs preventive maintenance on HHR Machines.

Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.

Performs minor repair to HHR machines.

Promotes the players’ card and assists with obtaining reprints; and will help meet set goals for players’ card signups.

Changes ticket paper and writes up jackpot forms correctly.

Notifies Game Room Managers of irregularities in customers’ play.

Responsible for general cleaning such as carpets, windows, gaming machines, and restrooms.

Follows checklists and guidelines and adheres to OSHA and Hazcom safe work practices for efficient and clean operation of assigned areas in the Game Room.

Maintains complete confidentiality of company and guest information.

Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.

Keeps position supervisor informed of relevant activities.

Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

Attend required training sessions offered by the Company.

Obtain and retain required license(s).

Perform the duties described in compliance with local laws and regulations.

Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.

Have knowledge of the Property’s programs to address problem gaming.

Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: High School diploma or GED certificate, plus six months to one year of work experience; other combinations of education and experience may be considered. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashing lights. Must be able to read gaming floor glass and pay table information and be able to recall vital game histories. Must exhibit strong customer service skills. Gaming experience is preferred.

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