Manager Account Management

Are you a dynamic and results-driven people's leader with a passion for talent management and business growth? Join our team at C.H. Robinson, a global leader in logistics and supply chain solutions. As a Manager, you will play a pivotal role in nurturing and developing a high-performing team, optimizing client relationships, and driving strategic growth initiatives. Your responsibilities will span talent management, employee engagement, and business management, ensuring our company continues to thrive and meet its objectives.

RESPONSIBILITIES

Talent Management:

Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups

Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts

Manage merit, bonus, and equity programs for assigned team to align compensation with performance results

Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent

Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives

Model the C.H. Robinson leadership principles and visibly leads and supports change management

Business Management:

Together with talent management, also responsible for retaining and growing a customer portfolio of the region's large size clients

Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency

Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams

Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience

Provide guidance on pricing strategies including margin guidance and commitment level

Address and understand market opportunities and trends, and how market conditions impact business performance and financials

Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma

Minimum of 5 years of account management or equivalent experience within global forwarding

Minimum 2 years of experience leading or managing teams

Ability to travel up to 25% (domestically)

Fluency in Dutch and English

Preferred:

Bachelor’s degree from an accredited college or university

Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences

Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills

Ability to remain focused and optimistic in the face of adversity and change

Strong leadership skills in order to motivate, develop, empower, and energize others

Demonstrated growth through sales and relationship building and negotiation

Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.

Broad market and industry knowledge and vertical expertise (if applicable)

Strategic and creative thinking skills

Values a diverse and inclusive work environment

What do we offer?

A vibrant, progressive, inclusive, and forward-thinking workplace

Hybrid work environment

Opportunities for professional development and advancement

A competitive benefits package and commission structure

Flexibility in terms of work arrangements to support work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

R36462