Customer Care Specialist

Job Description

Foundations Worldwide, Inc is a rapidly growing, Ohio-based, children’s product company. Encompassing four core brands, our growth strategy is centered around expanding our owned eCommerce platforms along with our online platform partnerships with Amazon, Wayfair, Target, Walmart, and more. We are committed to providing childcare products that exceed our customers’ expectations in innovation, quality, design, and delivery.

We are seeking a self-motivated Customer Care Specialist. The Customer Care Specialist is responsible for learning all aspects of consumer/customer service interaction, ensuring he/she attains the highest levels of satisfaction.

At Foundations, there is limitless opportunity and plenty of room to grow. The following describes some of the core activities you will perform:

Day-to-day administration of the order management process:

Review, prepare and process sales orders

Resolve shipping method, pricing and payment term issues

Generate and track product shipments, as well as process returns

Provide necessary information to both internal and external customers

Assist in completion of EDI and international orders

Assist consumers with post-sale service (i.e. warranty, reviewing assembly instructions, identifying any other issues)

Prioritize, manage, coordinate, and monitor customer orders to exceed customer expectations

Provide freight quotes and order tracking details to customers

Develop high level of product knowledge to ensure timely resolution of consumer issues and demonstrate efficient communication

Work with field sales, pricing administration, distribution center, and customers to resolve issues which delay on-time shipments

Other tasks as assigned by manager

Requirements

To be successful in this role, we are looking for the following:

2+ years data entry/administrative or customer service experience

High school degree required

Excellent typing, ten key, computer skills (MS Office) and aptitude a must

Highly organized and a demonstrated problem solver

Self-starter with a sense of urgency to complete work

Perform well within a deadline-driven and results-orientated environment

Must be detail-orientated and have a high degree of accuracy while multitasking

Excellent written and verbal communication skills

Requires extensive telephone use

Strong follow-through and teamwork skills

Good customer service skills

Knowledge of ERP/MRP and MAS500 system a plus, but not required

Benefits

If you are looking to join a growing organization, with tremendous opportunity, where your hard work significantly impacts everyone’s success, then Foundations Worldwide is the place for you. While we believe in work/life balance, we feel in-person collaboration is essential. This is an onsite position at our Richfield, OH office. We offer personal flexibility with a competitive salary, full benefits (medical, dental, vision, life insurance) HSA, generous PTO, product discounts, and 401k options. Department hours flex between 7:00 AM to 5:00 PM. Foundations Worldwide, Inc. is an Equal Opportunity Employer and complies with all applicable laws and regulations.