Customer Service Representative

Job Description

An experienced and professional Customer Service Representative (CSR) needed for a busy insurance agent. CSR will be the main point of contact for all incoming customer questions and needs and will answer or route appropriately.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Answer all customer questions via phone or email and submit requested documentation in a timely and efficient manner. Collect payments and address all system alerts prior to urgent status. Follow up on claims and outstanding paperwork.

Requirements

Spanish and English proficiency

High School diploma

Experience with Microsoft Suite (Word, Excel, Outlook)

Customer service experience

Courteous and friendly demeanor