IT Intern

Salary - $15/hour

POSITION SUMMARY: Performs installation, configuration, and system upgrades of technology for the City of South Bend.

As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety

SUPERVISION EXERCISED: None

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

Responsible for configuring new computers, installing hardware and software, and troubleshooting application software problems.

Responsible for performing Operating System upgrades on desktop and laptop computers.

Responsible for scheduling installation of computers and upgrades with departments.

Responsible for troubleshooting and repairing desktop computers and laptops assigned to City departments.

Provides Help Desk support to end users.

Assist with documentation, asset inventory, and research as needed.

Assist with supporting LAN, WAN, and network hardware including Ethernet switches.

Assist with supporting servers, storage systems, and other similar resources.

Assist with managing & supporting both logical and physical Network/Server Security

Assist with potential Cisco hardware refresh & Security projects.

Assist with Wireless AP Deployment, UPS refresh, and network rack consolidation/cleanup.

Serves as backup to other I&T staff members.

NON-ESSENTIAL/MARGINAL FUNCTIONS: Perform other duties and assume other responsibilities as apparent or as assigned.

EDUCATION / QUALIFICATIONS:

Bachelor's Degree in Computer Science or related area of study. Significant professional experience will be considered in place of a degree.

Minimum 2 years of IT operations experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to travel to multiple sites as required.

Experience in personal computer repair.

Self-motivated with keen attention to detail.

CERTIFICATES, LICENSE, REGISTRATION: Valid Driver’s license required.

EQUIPMENT: Desktop Computer, Laptop Computer, Telephone, Printers, Fax Machine, Copy Machine, Scanners

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT: Work is performed in office settings, with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.