Customer Experience and Sales Associate

Overview:

Are you a money-motivated sales associate? Do you wanna make on average upwards of $25/hr? Red Cap Plumbing & Air may be the place for you!

We are looking for a sales associate who is strong with outbound calling to take charge in our call center!

Looking for someone with open availability for work.

What's in it For Me?

Base $16 - $18/hr with potential to make on average $25-$30/hr with commissions!

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match

Life Insurance, Short-Term and Long-Term Disability

Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities:

Making/handling high volume of outbound calls

Successfully handle high volume inbound customer service calls

Respond to e-mail inquiries

Receive and record completed work orders from field technicians

Expedite unresolved customer grievances to designated departments for further investigation

Maintain accurate customer information and scheduled appointment details

Actively promote and sell new or additional services or products when applicable

Qualifications:

High School Diploma or GED preferred

1-year customer service experience

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus.

Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.

Must be able to work evenings and weekends when needed

Permanent