Dispatch Manager

Overview:

Who/What Are We Looking For?

The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.

Essential Duties & Responsibilities:

Responsible for coaching and developing team members, including setting performance goals and objectives

Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed

Assist with the hiring and training of new employees

Assist the team during high volume call times and peak season

Communicate policy updates to employees through team meetings

Document all coaching/development sessions in a timely manner

Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required

Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner

Other related duties and responsibilities as assigned and/or required

Qualifications:

2-5 years Customer Service/Call Center/Dispatch experience

Minimum one year of management or supervisory experience; call center or dispatch experience preferred

Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness

Leadership skills to effectively develop, lead, inspire and motivate a high performing team

Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems

Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules

Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes

Ability to work a flexible schedule to meet the needs of the business and performance requirements

Who Are We?

F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

43-year-old residential home services business with over 750 employees spread across 9 offices

Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office

What Do We Have?

Top-notch facilities/office environment

Excellent support staff

Job stability

Great compensation

Industry-leading benefits package

Room for growth and improvement

Forward-thinking management team

Benefits Offered:

Competitive salary with great bonus potential

Family atmosphere with a welcoming team and great resources

Company-paid Medical, Dental, and Vision Insurance

401(K) with a company match

Company-paid Long-Term Disability Insurance

Company-paid life insurance policy

Short term disability and voluntary life insurance

Paid Vacations, Holidays, and Sick days

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Permanent